Proactive Office Visit Program Significantly Improves Quality of Care

Kaiser Permanente

Kaiser Permanente’s Southern California region has increased the use of preventive cancer screenings and effectively encouraged improved maintenance of cholesterol by coordinating care across all who touch patient’s lives and integrating incentives and information technology.


Excerpted from Kaiser Permanente case study:
http://xnet.kp.org/future/ahrstudy/032709proactive.html

“Kaiser Permanente’s Southern California region has increased the use of preventive cancer screenings and effectively encouraged improved maintenance of cholesterol by coordinating care across all who touch patient’s lives and integrating incentives and information technology. The proactive office encounter program fosters cooperation among providers: Clinical care teams composed of doctors, nurses, medical assistants and other staff work together to identify opportunities to engage patients and provide support and encouragement for positive action across the continuum of health care services. In addition, front-line union employees are financially rewarded through a performance sharing program when quality care goals, many affected by these types of screenings and preventative measures, are achieved.

The Challenge: Increasing Use of Preventive Care

Individuals in the U.S., regardless of insurance status, receive only about 55 percent of recommended health care, according to a 2004 RAND Corporation study. From preventive health screenings to routine monitoring and maintenance of treatable chronic health conditions, U.S. citizens under-utilize available basic care services.

Recognizing the need to improve delivery of health prevention services, Kaiser Permanente’s Southern California region created the proactive office encounter program to identify and target patients with chronic medical conditions and encourage them to be active participants in their own care. The program uses all members of the clinical care team in a coordinated and collaborative effort to engage, encourage and support patient health. The information and tools provided have helped increase preventive screenings and improve treatment adherence.”

Keywords: breast cancer screening, care teams, communication, cervical cancer screening, cholesterol control, chronic care, collaborative care, colon cancer screening, disease management, electronic medical record, evidence-based medicine, health information technology, integrated care, Kaiser Permanente, kp healthconnect, preventive care, safety, Southern California, treatment, value

FOR MORE INFORMATION:

Jean Sud
Senior Manager, Public Policy & Communications
Kaiser Permanente, The Permanente Federation
1 Kaiser Plaza
Oakland, CA 94612
tel. 510.271.6317
Jean.L.Sud@kp.org
www.kaiserpermanente.org