Market Research

2017 Consumer Health Care Priorities Study: What Patients and Doctors Want from the Health Care System

April 27, 2017

In 2016, the Council of Accountable Physicians Practices (CAPP) conducted a national survey of consumers and physicians and found that most Americans are not receiving the kind of healthcare that many industry leaders believe results in better patient outcomes at a lower cost. The 2016 study helped to identify the gaps between what many experts believe patients should be getting from their healthcare and what they are actually receiving, but the study did not address what patients believe is needed to improve their health outcomes.

To address the question of patient expectations and desires, CAPP commissioned a focus group study in 2017 to hear directly from consumers about what they want and need from their healthcare providers and to identify the attributes that matter most to them. The study also addressed what physicians want for their patients, regardless of cost, and how those priorities compare to what consumers think they need. The focus of the study was on the quality and delivery of clinical services and did not address health care costs or payment systems.

Patient Expectations and The Accountability Gap

June 15, 2016

A new Council of Accountable Physician Practices (CAPP)-sponsored Nielsen Strategic Health Perspectives survey was released a joint forum presented by CAPP and the Bipartisan Policy Center: “Better Together Health: Patient Expectations and the Accountability Gap,” held at the Center for Total Health in Washington, D.C.

The 2016 Nielsen Strategic Health Perspectives surveyed 30,007 U.S. consumers and 626 physicians. It is the second annual survey that CAPP sponsored to monitor the progress of meaningful healthcare delivery reform and the movement toward accountability. The survey measured respondents’ experiences with the five patient benefits associated with effective accountable care: care team coordination, prevention, 24/7 access, evidence-based medicine, and patient and physician access to and use of robust information technology.

High Tech and High Touch: Consumer Survey on Technologically-Enabled Care

November 4, 2015

Today, Americans manage much of their lives through digital and electronic tools, except when it comes to healthcare. According to a new Nielsen survey released by the Council of Accountable Physician Practices and the Bipartisan Policy Center, a majority of Americans are unaware of or don’t have access to the technology they could use to communicate with their doctors for better quality health care. The results of this survey were released in conjunction with “Better Together Health 2015: High Tech and High Touch: Patient-Physician Relationships In The New Millennium,” an annual event sponsored by CAPP in Washington, D.C.

In 2008, CAPP completed a series of consumer focus groups to test marketing language and strategies promoting coordinated care. In 2009, we sought to understand consumer attitudes about the kind of care they receive in a “coordinated care” multispecialty group.

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Academic Research

This was a joint project of CAPP, The Commonwealth Fund, Kaiser Permanente Institute for Health Policy, and Alain Enthoven, PhD, of Stanford to develop a mechanism to understand and measure the evolution of delivery system reform across the nation.

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