Robert is a 79 year-old patient with diabetes and high blood pressure. He is also hard of hearing which makes it very difficult for him to communicate with his HealthPartners’ doctor. Given Robert’s age and conditions, his doctor needs to monitor Robert’s lab tests closely and check his blood pressure regularly, but getting to and from the clinic is difficult for the patient.

Robert’s doctor discovered that he likes to use his computer. The doctor suggested that Robert sign up for Online Patient Services. Robert now takes his blood pressure and measures his blood sugar at home and records the information in his online medical chart. Robert and his doctor now e-mail each other regularly. Both Robert and his doctor agree that Online Patient Services make care much easier. Robert’s doctor reviews his lab tests weekly and has been able to quickly adjust Robert’s medications when necessary. Robert has also used e-visits which he finds to be more convenient than traditional office visits.

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